Our Process for Improving Your Next Project

At AV TechSource, our process is built specifically for ProAV teams that need trusted technical support on short notice without the burden of hiring, training, or scaling internally. From our initial contact to the final project closeout and beyond, we embed into your internal team, follow your standards, and help you deliver with confidence.

We move fast, stay flexible, and always protect your client relationships as your on-demand ProAV services and systems programming partner.

Design
Build
Programming
Commission
Support

Your Scalable, Always Ready Partner

At AV TechSource, our workflow is intentionally streamlined to support system integrators, IT providers, and AV contractors who temporarily need reliable, certified technical resources to expand their teams and meet their project load.

We’re With You From First Call to Final Sign-Off

Whether you’re planning ahead or need immediate support, our team is ready to listen, align, and respond. No scripts. No delays. Just experienced professionals who understand the demands of AV integration and are prepared to work within your process from day one. At AV TechSource, we make it easy to get the right help, exactly when needed.

1. Contact & Request Intake

Every partnership begins with a conversation. Whether you need help with design, programming, labor, or full deployment, we start by listening. We begin with a straightforward call or email where you tell us what’s coming down the pipeline. From that first moment, we’re focused on how we can fit into your workflow and help your team succeed, on your terms and on your timeline.

2. Discovery & Alignment

Once we understand the opportunity, we dive into the details. We discover scope, schedule, documentation, site protocols, plus everything we need to align with your project and your standards. We identify key contacts to streamline communication and match your documentation style, processes, and preferences. This step ensures our support integrates seamlessly into your operations with reduced onboarding. Your way of working becomes our way of working.

3. Scope Confirmation & Quoting

After discovery, we confirm deliverables, resource needs, and timelines, then return a detailed quote quickly. Whether it’s fixed price or time & materials, our quoting process is clear, actionable, and responsive to changes. If you need to scale up mid-project, no problem. We’re structured to grow with your workload and adjust in real time without slowing anything down.

4. Resourcing & Pre-Deployment Prep

Once approved, we assign the right team members where they’re needed, including engineers, programmers, installers, or project leads, all based on technical fit. We brief our people thoroughly on your expectations, your client, and any project-specific protocols. Our certified techs arrive prepared, professional, and ready to represent your brand as if it were their own. From day one, our team becomes your team.

5. Field Execution & Collaboration

Our team shows up ready to work in the field or remotely and follows your plan and quality expectations. We coordinate directly with your project managers and provide regular updates to keep things transparent and on track. If something shifts, we adapt fast. Our job is to deliver what you promised, without adding complexity to your process.

6. Documentation & Closeout

We wrap every job with detailed, professional documentation that reflects your standards. Field reports, photos, commissioning checklists, and as-builts are submitted clean and complete. We tie off every task, communicate any post-project needs clearly, and make sure you have everything required for handoff. We believe in first-time-right delivery, so you can move forward and continue to scale your business with confidence.

7. Post-Sales Support & Standby Readiness

When the job’s done, we’re still here if you need us. We offer warranty support and preventive maintenance, and can help you start on a new phase. Your project info is on file, and your team is familiar with us. We can reengage quickly and pick up right where we left off. Think of AVTS as your go-to player on the bench: experienced, trained, and ready to deploy.